Support

Get the best Support around

Websites that work well are constantly being updated, evolved and enhanced – increasing in effectiveness as time goes on.

Our support options are designed to protect your website, keeping it safe and secure, and using the latest web technologies to help it perform to its maximum potential.

Looking for more traffic, leads or sales? We can support that with user insights; campaign ideas; or help with search engine optimisation to help you rank better on Google.

Alternatively, we can provide a stream of ideas on how to improve your website, tweak content, or upgrade functionality – all at a fraction of the cost of hiring your own staff.

Our Support Plans

There are no long-term contracts: you can cancel at any time. All our plans are flexible and can be tailored to your specific requirements – just ask.

Standard Professional Ecommerce Custom
Ideal for straightforward websites that require occasional updates For websites where content needs to change frequently and need regular support For ecommerce websites that need regular updates and where every bit of performance matters Need something bespoke? We can shape a support plan that perfectly suits your business
 Per Month £65 £169 £379 Get in touch
Premium website hosting Our fully managed hosting provides great performance and strong security.
Domain Name Management We’ll manage your domain name and host your DNS for you
Operating System and CMS Updates Your server operating system and CMS software will be kept up to date with the latest versions
Spam Protection Our anti-spam tools keep your website pages free of spam comments and trackbacks
Backups A regular copy of your website will be taken and stored securely in case of problems Daily Daily Daily Custom
24×7 Monitoring If your website goes down, we’ll know about it & can start looking at the problem without you having to do anything.
Security Monitoring Security scanning alerts us to malware attacks that might compromise your website
Software & Security Updates We’ll update your software and plugins with the latest versions – for security reasons and also to take advantage of any new features.
Staging Website for Changes We’ll provide a test version of your site so you can be sure any changes work properly before they go live
Hacker Recovery If your site is hacked or infected, whatever the cause, we’ll get you back up and running again at no additional cost
Broken Link Scans Links that don’t work can create problems for your visitors and for search engines. Our scans will let you know about any problems
Site Optimisation Continuous tuning of your site for performance, speed and search engine optimisation
Monthly performance stats Google Analytics can be complex but we’ll interpret your site’s performance for you
Six monthly website review Get a detailed review of your website’s past performance and opportunites for improvement, including content, SEO and social media
Included Website Support (hours per month) Tell us what website changes you want and we’ll do them, whether content, coding, marketing or optimisation work. We guarantee capacity for these hours and prioritise them above other work. 0.5 2 4 Custom
Discount development rate In addition to your included hours, get access to special discounted rates for all other work – and we’ll prioritise it 20% 20% Custom
Email and Telephone Support A real human being will be available to quickly handle support calls and emails. Mon-Fri 9 – 5.30 Mon-Fri 9 – 5.30 Mon-Fri 8 – 8 Custom
Dedicated Support Tel Number and Email address Be sure of quality support with a dedicated support tel number and email address.
Guaranteed Response Time for Requests* We commit to getting back to you as quickly as possible about changes you want made to your website *Website faults are handled according to our SLAs 2 days 2 days 1 day Custom
Worth £74 £199 £499 Custom
Per Month £65 £169 £379 Get in touch
Standard
Ideal for straightforward websites that require occasional updates
£65
Premium website hosting Our fully managed hosting provides great performance and strong security.
Domain Name Management We’ll manage your domain name and host your DNS for you
Operating System and CMS Updates Your server operating system and CMS software will be kept up to date with the latest versions
Spam Protection Our anti-spam tools keep your website pages free of spam comments and trackbacks
Security Monitoring Security scanning alerts us to malware attacks that might compromise your website
24×7 Monitoring If your website goes down, we’ll know about it & can start looking at the problem before you even know about it
Staging Website for Changes We’ll provide a test version of your site so you can be sure any changes work properly before they go live
Software & Security Updates We’ll update your software and plugins with the latest versions – for security reasons and also to take advantage of any new features
Backups – Daily A regular copy of your website will be taken and stored securely in case of problems
Email and Telephone Support: Mon – Friday, 9.00 – 5.30 A real human being will be available to quickly handle support calls and emails.
Guaranteed Response Time for Requests – 2 Days* We commit to getting back to you as quickly as possible about changes you want made to your website *Website faults are handled according to our SLAs
Ecommerce
For ecommerce websites that need regular updates and where every bit of performance matters
£379
All the Benefits of Professional and:
Hacker Recovery If your site is hacked or infected, whatever the cause, we’ll get you back up and running again
Site Optimisation Continuous tuning of your site for performance, speed and search engine optimisation
Included Website Support – 4 hours per month Tell us what website changes you want and we’ll do them, whether content, coding, marketing or optimisation work. We guarantee capacity for these hours and prioritise them above other work.
Email and Telephone Support: Mon-Fri, 8 – 8 We’ll be there to quickly handle support calls and emails, when your business needs it most.
Guaranteed Response Time for Requests – 1 Day* We commit to getting back to you as quickly as possible about changes you want made to your website *Website faults are handled according to our SLAs
Advanced
Designed for busy websites and ecommerce sites that need regular updates to products and content
£219
All the Benefits of Professional and:
Email and Telephone Support: 7 days a week, 8 – 8 Flexible support, there when you need us. *Website faults are handled according to our SLAs
Six monthly website review Get a detailed review of your website’s past performance and opportunites for improvement, including content, SEO and social media
Included Website Support – 4 hours per month Tell us what website changes you want and we’ll do them, whether content, coding, marketing or optimisation work. We guarantee capacity for these hours and prioritise them above other work.
Discount development rate – 30% In addition to your included hours, get access to special discounted rates for all other work – and we’ll prioritise it

Use your included website support time for whatever you want: Getting advice on something you’ve read; creating new content to engage users and drive business; building landing pages or call-to-action buttons; installing new plugins; adding functionality; or updating your site’s look and feel.

Whatever you need, you can use your website support time each month to keep improving your website. We guarantee capacity for these hours and prioritise them above other work.

Looking for something more simple? We also offer a basic support plan that includes the bare essentials: best in class hosting, DNS management, Back ups and Spam Protection for £35 per month.

To find out more contact us on 0330 010 9000.

Emergency Support

For businesses who don’t have a support plan in place, we can provide emergency support at an hourly rate. This service is for severe issues only.

We’re also happy to work on websites outside of a support agreement, however we can’t guarantee our response times as we prioritise our retained clients.

Get in touch to find out more

The small print

  • We believe in using the best tool on the market for any particular job, rather than attempting to solve every problem ourselves.  This means we may make use of third-party tools, services and companies as part of our support work.
  • The world is continually changing and so we reserve the right to change our pricing or plans at any time.  If your existing plan is being changed, we will offer you a package of equal or greater value.
  • In any case, we don’t tie you into a long-term contract: You’re free to change or cancel your package at any time, although we do ask for 30 days notice before the change will take effect.
  • We bill for our services monthly in advance and ask that all customers on a support plan pay through a recurring payment (either Direct Debit or Standing Order).
  • Where plans included website support hours each month, these can’t be carried over from month to month. We’re not being mean – accessing our time at this low cost is only viable because of we’re able to plan and efficiently schedule what’s needed.